Delivery will be confirmed only after payment has been received. We aim to dispatch orders promptly, usually within 1 to 2 working days of receipt of cleared payment. The customer will also receive a confirmation email for the delivery status. The shipping charges include delivery service, packaging material and its price. Shipping charges relate to a single item. The goods are shipped with tracking numbers, to make the article safer. (Tracking number will be sent to the confirmation email). Delivery times are based on the Carrier Company's estimates and they are not guaranteed. We have no control over the reliability of the delivery services. If the customer does not receive the item and it will return to the sender, return-posting costs will be at his expense. For any problems in the delay, the customer will not claim to Avà S.r.l. and may ask information to the indicated carrier. We shall ensure compliance of the product the customer sees on the web. We always add some photos in the description, so we will discharge ourselves of any liability after the despatch. If the customer wants to use the first class post service, he has to choose a traceable and guaranteed payment method, such as a certified mail. Otherwise, we will not send the product until the payment has been received because of Custemer’s violation of this agreement. Another option to purchase goods is “Ex Works” (EXW). It means that the we will make the products available to the customer at our premises (Via V. Bachelet, 11 – 93017 San Cataldo (CL). After sending a confirmation e-mail, the customer may pay for the item and collect it .

The customer can easily track the status of his shipmen. He may login, look at his previous orders and click on them.

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